Terms of Use

1. The service

Colunar extracts structured data from documents (PDFs, images and spreadsheets) using AI models, following the fields and instructions you define in playbooks.

Results are generated automatically and may contain errors or omissions. A record that follows the schema is structurally valid, which does not guarantee its values are correct. Review data before relying on it for decisions, tax obligations or reports.

2. Account

You sign in with a code sent to your email or with Google. You are responsible for your account and what is uploaded through it. The service is for adults (18+) and professional use.

3. Credits and plans

Each processed file consumes credits according to its file type, as shown on the website and the credits page.

Monthly plans renew automatically. Plan credits are valid until the next renewal, do not roll over and are replaced by the new period's credits.

On an account's first subscription, the Starter plan includes 100 extra credits, valid for the first cycle only.

Welcome and top-up credits do not expire while the account exists. Plan credits are used first.

Credits have no cash value and are not transferable. When a file cannot be processed because of a failure on our side, its credits are returned automatically.

4. Payments

Payments are processed by Stripe. Prices are in Brazilian reais and charged in advance: plans monthly, top-ups at purchase. We do not store card details.

If a recurring charge fails, it is retried. If it is not resolved, the subscription may be suspended or canceled. An invoice for each payment is available in the subscription portal.

5. Plan changes and cancellation

You can change plans or cancel at any time in the subscription portal, with no penalty. Upgrades apply immediately with prorated charges. Downgrades and cancellations take effect at the end of the paid period, and plan credits remain available until then.

6. Withdrawal and refunds

You may withdraw from a purchase within 7 days for a full refund, as provided by article 49 of the Brazilian Consumer Protection Code. Request it through the Talk to us page.

After that period, payments are not refunded, except for service failures attributable to us or where required by law. Payment disputes (chargebacks) are reviewed case by case.

7. Acceptable use

Upload only documents you are entitled to process. Illegal or malicious content, attempts to bypass limits, billing or security, reverse engineering, and reselling the service without an agreement are prohibited. We may suspend accounts that violate these terms.

8. Your data and documents

You keep ownership of the documents you upload and of the extracted data, and you authorize us to process them only to provide the service. You can delete files, extractions and your account at any time. See the Privacy Policy.

9. Availability and limits

We aim to keep the service available, but it may undergo maintenance and interruptions. Technical limits, such as maximum file size and page count, are shown in the application.

10. Liability

To the extent permitted by law, our total liability is limited to the amount you paid in the 12 months before the event, and we are not liable for indirect damages or lost profits. Nothing in these terms limits rights guaranteed to consumers under Brazilian law.

11. Changes

We may update these terms. Relevant changes, especially to prices, will be announced by email or on the website at least 30 days in advance and apply from the following cycle.

12. Governing law

Brazilian law applies. Consumers may bring claims in their place of residence; otherwise, the courts of [CIDADE/UF] have jurisdiction.

Contact: diegohabrasil@gmail.com or the Talk to us page.